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Returns and Exchanges

Have a concern about fitting or sizing? Not to worry. We are pleased to offer FREE shipping on all domestic returns and exchanges within Canada (Online Orders Only).

Not Satisfied? Take 90 days to think about it. (Off-the-Rack)
If for any reason you are not satisfied with your order you may return or exchange any regular priced item within 90 days of receipt for items that have NOT been damaged or altered.

Returns from USA.
For US Customers, we will credit your online store account with the cost of the return shipping charges (up to a value of $15 CAD) AND cover the cost on the outgoing exchange. To be eligible for the credit, all returns from the USA must be via United States Postal Service Regular Ground Service. Return packages from the USA must be marked clearly as "Returned Merchandise". Omission of this marking forfeits the returnee from eligible store credit. We regret at this time that we cannot offer free return shipping to our customers in the United States. Currently, custom regulations are prohibitive to offer this service outside of Canada.  We are working on it though!

(Made to Measure items are not eligible for refund or exchanges.  However items can be sent back for alterations and if necessary, replacements.  Please see terms and conditions before ordering.)

NOTE: Second and subsiquent returns or exchanges on the same order will be charged at our normal expedited shipping rates and are not free of charge.

Items that have been worn, damaged or altered in any way are not eligible for return, exchange or price adjustment.

15 Days for Sale and Bundled Items.
The only exception to our 90 day policy is for Sale and Bundled items. These items are eligible for exchange or return up to 15 days after purchase. Sale items include items purchased with discount coupon codes. We are very confident of the quality of these products, but sales are in place to make room for fresh arrivals. This is plenty of time to determine if the colour, fit, etc. is right for you.

Items marked FINAL SALE in the product description are non-refundable/non-exchangable. (These are only found on certain items already marked "SALE")

Please see contests & promotions for certain exceptions.


Bundle Pricing - Partial Returns/Refunds
Items returned for a refund which were purchased as part of our bundled price offer, and the balance order becomes less than the originally advertised bundle minimum, the balance items will revert to thier original un-bundled price.


Making a Return (Online Orders Only)
We require a Return Authorization Number to be obtained BEFORE the return is made.

Please email us at
info@spierandmackay.com or call 1-877-857-7437 to obtain this number.

Items marked as FINAL SALE are not returnable.

PLEASE NOTE: Shipping and handling charges are non-refundable.

Where to Send Your Return or Exchange
Spier & Mackay
1535 Meyerside Drive
Unit 20

Mississauga, Ontario
L5T 1M9

Canada


Making A Return/Exchange in Person
For your convenience, if in the
Toronto area, you can make your return or exchange in person at our showroom at the above address.  Please see here for MAP.


Making a Return/Exchange By Mail

Pack and securely seal the merchandise in the original package if possible or in an appropriate alternative package. When sending the package, please include the invoice or a copy of the invoice along with the Return Authorization Number with your return/exchange request. 

If in Canada, simply call 1-877-857-7437 or email info@spierandmackay.com to obtain a Return Authorization Number as well as a pre-paid return label. Securely affix the return label on the package and drop at any Canada Post outlet.

If outside of Canada, package and seal the container and send back to the above address.  Packages returning from the United States must be sent back via USPS Regular Ground service to be eligible for reimbursement of shipping charges with credit (up to a value of $15 CAD). We suggest to insure the package as SPIER & MACAKAY will not be held responsible for lost or stolen packages shipped via third party.

Please note that Free Returns are for ONLINE PURCHASES ONLY. In store purchases are not eligible for free returns via mail.

When Will My Credit Card Be Refunded?
Once your package has been received by us, your refund will be processed in the original form of payment.  You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.


FOLLOW US:
CUSTOMER SERVICE
Tel: 1 877 857 7437
Email: info@spierandmackay.com
Admin
Spier & Mackay
1535 Meyerside Drive, Unit # 20
Mississauga , Ontario , L5T 1M9 Canada
905-670-3388

Custom Dress Shirts


Spier & Mackay specializes in both off the rack & custom made men’s dress shirts based in Toronto & Mississauga. We aim to provide you with handmade dress shirts that fit perfectly. Customize your dress shirt online by personalizing your collar, cuffs, and adding a monogram. With hundreds of fabrics to choose from & an easy online shopping experience you can certainly design your own dress shirt that reflects your personal style.
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Men’s Dress Shirts That Fit


Spier and Mackay is recognized for its handmade dress shirts in 3 distinct fits; classic dress shirts, contemporary dress shirts, & casual dress shirts. Our popular styles include classic French cuff, contemporary French cuff, classic button cuff, contemporary button cuff, button down dress shirts and casual dress shirts with over 90 different fabrics in solid colors, stripes, twills, rich dobby textures and plaid patterns to choose from.
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