Not Satisfied? Take 90 days to think about it. (Off-the-Rack)
If for any reason you are not satisfied with your order you may return or exchange any regular priced item within 90 days of receipt for items that have NOT been worn, damaged or altered.
Returns from USA.
For US Customers, we will credit your online store account with the cost of the return shipping charges (up to a value of $15 CAD) AND cover the cost on the outgoing exchange. To be eligible for the credit, all returns from the USA must be via United States Postal Service Regular Ground Service. Return packages from the USA must be marked clearly as "Returned Merchandise". Omission of this marking forfeits the returnee from eligible store credit. We regret at this time that we cannot offer free return shipping to our customers in the
Returns from the USA are solely the responsibility of the customer. SPIER & MACKAY has no control over packages originating in the United States and is not responsible for any custom charges on packages originating in the United States. Items requireing SPIER & MACKAY to cover custom charges on return packages will be turned back OR charged back to the customer.
(Made to Measure items are not eligible for refund or exchanges. However items can be sent back for alterations and if necessary, replacements. Please see terms and conditions before ordering.)
NOTE: Second and subsiquent returns or exchanges on the same order will be charged at our normal expedited shipping rates and are not free of charge.
Items that have been worn, damaged or altered in any way are not eligible for return, exchange or price adjustment.
15 Days for Sale and Bundled Items.
The only exception to our 90 day policy is for Sale and Bundled items. These items are eligible for exchange or return up to 15 days after received. Sale items include items purchased with discount coupon codes and pre-sale/order items. We are very confident of the quality of these products, but sales are in place to make room for fresh arrivals. This is plenty of time to determine if the colour, fit, etc. is right for you.
Items marked FINAL SALE in the product description are non-refundable/non-exchangable. (These are only found on certain items already marked "SALE")
Please see contests & promotions for certain exceptions.
Bundle Pricing - Partial Returns/Refunds
Items returned for a refund which were purchased as part of our bundled price offer, and the balance order becomes less than the originally advertised bundle minimum, the balance items will revert to thier original un-bundled price.
Items marked as FINAL SALE are not returnable.
PLEASE NOTE: Shipping and handling charges are non-refundable.Where to Send Your Return or Exchange
When Will My Credit Card Be Refunded?
Once your package has been received by us, your refund will be processed in the original form of payment. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.