RETURNS AND EXCHANGES
Have a concern about fitting or sizing? Not to worry. We are pleased to offer FREE shipping on all domestic returns and exchanges within Canada (Online Orders Only)
Not Satisfied? Take 90 days to think about it. (Off-the-Rack)
If for any reason you are not satisfied with your order you may return or exchange any regular priced item within 90 days of receipt for items that have NOT been worn, washed, damaged or altered.
14 Days for Sale and Bundled Items.
The only exception to our 90 day policy is for Sale and Bundled items. These items are eligible for exchange or return up to 14 days after delivery. Sale items include items purchased with discount coupon codes. We are very confident of the quality of these products, but sales are in place to make room for fresh arrivals. This is plenty of time to determine if the colour, fit, etc. is right for you. Items must NOT have been worn, washed, damaged, altered and have the tags still attached.
Items marked FINAL SALE in the product description are non-refundable/non-exchangable. (These are only found on certain items already marked "SALE")
Bundle Pricing - Partial Returns/Refunds
Items returned for a refund which were purchased as part of our bundled price offer, and the balance order becomes less than the originally advertised bundle minimum, the balance items will revert to thier original un-bundled price.
To be eligible for a price adjustment, the identical size/colour/fit of the item must be in stock at the time of the request.
We honour price adjustments for purchases made within 7 days of an adjusted price in the form of a refund of the difference. We offer a store credit for the difference up to 14 days of an adjusted price. After 14 days, price adjustments are not eligible.
Returns from USA.
Your first suit/sportcoat return is FREE.
If you want to give our suits or sportcoats a try, but are on the fence about fit, quality or anything else, we are now offereing first time suit and sportcoat customers FREE returns on their purchases. Even if you have purchased anything from us in the past, and this is your first SUIT or SPORTCOAT purchase, the return on that item will be FREE.
Simply email customer service at email@example.com Request an RA# and UPS pre-paid Return Label.
All Other Items:
For US Customers, we will credit your online store account with the cost of the return shipping charges (up to a value of $15 CAD) AND cover the cost on the outgoing exchange. To be eligible for the credit, all returns from the USA must be via United States Postal Service Regular Ground Service Return packages from the USA must be marked clearly as "Returned Merchandise". Omission of this marking forfeits the returnee from eligible store credit. We regret at this time that we cannot offer free return shipping to our customers in the United States. Currently, custom regulations are prohibitive to offer this service outside of Canada. We are working on it though!
Returns from the USA are solely the responsibility of the customer. SPIER & MACKAY has no control over packages originating in the United States and is not responsible for any custom charges on packages originating in the United States. Items requireing SPIER & MACKAY to cover custom charges on return packages will be turned back OR charged back to the customer.
(Made to Measure items are not eligible for refund or exchanges. However items can be sent back for alterations and if necessary, replacements. Please see terms and conditions before ordering.)
NOTE: Second and subsiquent returns or exchanges on the same order will be charged at our normal expedited shipping rates and are not free of charge
Items that have been worn, damaged or altered in any way are not eligible for return, exchange or price adjustment.
Making a Return (Online Orders Only)
We require a Return Authorization Number to be obtained BEFORE the return is made. Please email us at firstname.lastname@example.org or call 1-877-857-7437 to obtain this number.
Items marked as FINAL SALE are not returnable.
PLEASE NOTE: Shipping and handling charges are non-refundable.
Where to Send Your Return or Exchange
Spier & Mackay
1535 Meyerside Drive
Making A Return/Exchange in Person
For your convenience, if in the Toronto area, you can make your return or exchange in person at our showroom at the above address. Please see here for MAP.
Making a Return/Exchange By Mail
Pack and securely seal the merchandise in the original package if possible or in an appropriate alternative package. When sending the package, please include the invoice or a copy of the invoice along with the Return Authorization Number with your return/exchange request.
If in Canada, simply call 1-877-857-7437 or email email@example.com to obtain a Return Authorization Number as well as a pre-paid return label. Securely affix the return label on the package and drop at any Canada Post outlet.
If outside of Canada, package and seal the container and send back to the above address. Packages returning from the United States must be sent back via USPS Regular Ground service to be eligible for reimbursement of shipping charges with credit (up to a value of $15 CAD). We suggest to insure the package as SPIER & MACAKAY will not be held responsible for lost or stolen packages shipped via third party.
Please note that Free Returns are for ONLINE PURCHASES ONLY. In store purchases are not eligible for free returns via mail.
When Will My Credit Card Be Refunded?
Once your package has been received by us, your refund will be processed in the original form of payment. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.